![]() I find it hard to believe they are just ignoring people as these reviews state. It was missing a few minor items, I contacted customer support and that very same day they had replaced and already shipped the missing items. I asked a few questions regarding shipping, well i ordered my first box and it arrived in about 4 days. Customer support is amazing, i think all the other reviews on here are fake. We hope your weekend only gets better from here :) Please don't hesitate to reach out to us at any time. Again, we apologize for your frustration, it was never our intention to mislead you. Your place in queue might have been the reason why you received your order later than expected. We ship based on when you placed the order and many of our customers have an active subscription where an order is automatically placed right away. Our subscription boxes receive high demand, and we start shipping them in the middle of the month or when we are sold out of that month's boxes. Our support team are available via email, we do our best to get back to each and every question and concerns within 24 hours. But it seems you were unable to provide your info within the time limit imposed by TrustPilot. ![]() I requested more information from you in order to locate your order on our system and give a more specific response regarding the situation. Hi Raven, I'm sorry to hear that you had issues receiving your subscription box. We're committed to making your experience better in the future. If you have any further concerns or suggestions, please don't hesitate to reach out directly. You can reach out to us directly via email at Your feedback is valuable to us, and we're using it to enhance our services and communication. We apologize if this process caused any inconvenience or confusion for you. To provide efficient and timely support, we direct support-related comments to our dedicated support team, who respond within 24 hours during business days. Regarding comments on social media, we aim to create a focused and product-related environment in our comment sections. We apologize if this wasn't clear when you subscribed, and we're actively working to improve our communication regarding delivery times. Typically, we begin shipping boxes around the middle of the month, and depending on order volume, it may take until the middle of the following month to complete all deliveries. Please note that we have a shipping queue in place, and boxes are dispatched based on their position in the queue. We understand your frustration with the delay in receiving your subscription box. ![]() We appreciate your feedback and want to address your concerns regarding our subscription box service and social media interactions.
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